FAQ

About Shopping

About Delivery

Shopping Procedures
  1. Press 'Add to Cart' to put your favourable item into the shopping cart.

  1. Modify your items in your shopping cart. You can use coupon/gift voucher or estimate postage before checkout.

  1. Provide billing and delivery details.

  1. Choose delivery method.

  1. Choose payment method.

  1. Review your items before confirming the order.

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Payment Methods

CUP accepts payment by Credit Card (VISA / MASTERCARD / AMEX / UnionPay) and Cheque in HKD / USD. Read more.

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Why creating an account?

By creating an account, you can view your order history at any time and keep track of the orders. You are able to shop faster by editing your shopping preference in the system.

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Should I sign up before checkout?

No. Guest checkout is allowed in our system.

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How to use the coupon

  1. Choose your favourable item, click 'Add to Cart'. Click to view your items placed in the shopping cart.

  1. Choose 'Use Coupon Code' and enter the code in the space. Click 'Apply Coupon'. Proceed to checkout and complete your order.

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How can I know my order status?

Once you make an order, a confirmation email will be sent to your mailbox. We will also update the order status via email. Registered customers can login and check the order status at any time.

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When will I get my items?

Delivery time varies with shipping method and destination. Please check Delivery Standard for your reference. When the item is shipped, we will notify you by email.

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What is the difference between Registered Mail and Non-registered Mail?

A fee of US$2 is charged for registration. There is a tracking number for Registered Mail. Customers can track the mail at http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp .

As for Non-registered Mail, there are no means to track it.

Customers have to bear the risks of mailing process. We will not take responsibility of any lost mail.

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I opt for Registered Mail. How can I get my tracking number?

Tracking number will be sent via email once the parcel is sent. Customers can track the mail at http://app3.hongkongpost.hk/CGI/mt/enquiry.jsp .

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